Note: Sophos does not recommend adding exclusions unless users are sure the application is safe.ġ -Double-click on the Sophos Home icon at the system tray. These steps cover how to whitelist an application, on a single machine, that may have been stopped by Sophos Home due to suspicious behavior. How to add a local exclusion to Exploit Mitigation in Sophos Home Edition, from the above link: I had to add a local exclusion to my antivirus for each individual executable (for Mass Effect Legendary Edition Launcher and ME1-3, and The Sims 4). I use Sophos Home Premium and it has a feature called Exploit Mitigation that was blocking the game executable. I'm therefore open to any suggestions that I haven't tried, and grateful for any pointers or help.ĭespite having disabled it, my antivirus was still working in the background. There's plenty of information on the web of others having similar issues, but none of the suggestions that I've tried have resolved it for me. I suspect it's something with my computer or software I'm running that it doesn't like but short of attaching Windows Process Monitor and hoping that tells me more, I'm at a loss. I'm going to be getting in touch with support again tonight in the hope they can identify what's going wrong. (When I went to log in it had remembered my email?)īehaviour is still the same from both games.Installed Origin from offline installer (from ).Restarted PC while Origin wasn't installed.Uninstalled Origin the hard way (again), also included clearing cache in last step.Redownloaded and installed all except 2010 from the VC++ Redistributables page, repaired where needed as most were installed already.Disabled Origin In-Game Overlay within Origin, rather than just for Mass Effect Legendary Edition individually.Disabled NVidia GeForce Experience overlay.Uninstalled and re-installed EA Desktop, Mass Effect Legendary Edition wouldn't load there either.Neither game will yet launch, although Battlefield Bad Company 2 did.Installed The Sims 4 (which should have reinstalled all associated VC++ Redistributables too, as I accepted the license agreements for them all.Cleared Origin Caches in ProgramData and AppData.Run Windows in clean boot mode, no extra services or AV running. ![]()
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